PIQUE, INC.


Return


We completely understand that not every Pique product will be the perfect fit for everyone. If you’re not loving your purchase, international orders are welcome to be returned within 90 days of purchase, as long as they meet the return requirements below.

Because our prepaid Returns Center is currently available for U.S. orders only, international customers will need to arrange and cover the cost of return shipping.

How do I return my international order?

If you’d like to make a return, please send your eligible items to:

INSERT RETURN ADDRESS

You may use the shipping carrier of your choice to send your return back to us. Since we’re unable to provide prepaid return labels for international orders at this time, the cost of return shipping will be the customer’s responsibility.

We highly recommend choosing a trackable shipping method and holding onto your tracking number until your refund has been completed.

Once your return is on its way, please email our Pique Care team at care@piquelife.com with your:

  • Pique order number

  • Item(s) being returned

  • Return tracking number/link

This will help us keep an eye out for your package and make sure we can get your return taken care of as smoothly as possible.

What can I return?

International returns follow our standard 90-Day Happiness Guarantee. Eligible returns include:

  • Purchases made within the past 90 days

  • Unopened cartons and packages

  • Opened or sampled cartons with approximately 50% or more of the contents remaining

  • Individually purchased cartons

  • Eligible bundle purchases

What isn't eligible for return?

The following items are not eligible for return:

  • Purchases made more than 90 days ago

  • Depleted cartons or packages

  • Partial bundle returns

  • In-store purchases, such as Erewhon

  • Purchases made through third-party retailers, such as Amazon or Healf

  • Returns that are not shipped back when a physical return is required

When will I receive my refund?

Once your return arrives, our team will receive, inspect, and approve the eligible returned items. After your return has been approved, your refund will be issued to your original payment method.

Please keep in mind that original shipping charges, return shipping costs, customs duties, taxes, brokerage fees, and other international shipping-related charges are not refundable.

We know international returns require a few extra steps, and we’re here to make the process as easy as possible. If you have any trouble with your return or have questions along the way, please reach out to our Pique Care team at care@piquelife.com. We’ll be happy to help!